Returns and exchanges
We gladly accept cancellations
Request a cancellation within 1 hour of purchase
We don’t accept returns or exchanges
But please contact us if you have any problems with your order.
Returns and exchange details
While we do not accept returns or exchanges, we truly hope you are 100% satisfied with your purchase. If you are not for any reason, please contact us right away so we can have the opportunity to discuss and hopefully rectify the problem for you.
Payment is required at the time of purchase through either Paypal or Direct Checkout (major credit cards accepted)
* CT residents will be charged sales tax - 6.35%
* Coupon codes and special discounts are not valid on custom orders including soap favors and large quantity purchases that already reflect bulk pricing.
We ship through USPS within 1-5 business days of purchase (custom items and favors may be shipped UPS Ground and will have a longer processing and shipping time). Listed shipping prices are estimates. You will never pay more than this amount but if the actual shipping and handling costs are less than the amount paid (by $2.00 or more), a refund will be given for the difference.
Please check your shipping address prior to finalizing your purchase. Once your order is processed, a shipping label is automatically generated with this address. Leaving an updated address in the notes at checkout will not guarantee the order will be shipped there. If you find that there is an error regarding shipping address after your order is placed, please contact us as soon as possible and we will do our best to help. Unfortunately, we cannot be held responsible for orders shipped to an incorrect address.
If you are in need of rush delivery, please contact us for options.
We do offer International shipping but cannot be held responsible for lengthy ship times and/or customs hold-ups. International packages are subject to being opened and inspected when going through customs. Please keep this in mind if you are ordering a gift to be shipped directly to a recipient. It is also more common for international packages to be lost in transit. Unfortunately, we cannot replace undelivered international packages unless you are willing to place a new order.
LOCALPICKUP - If you are local and wish to pick up your order from our Colchester, CT soap studio, please use code LOCALPICKUP at checkout. We will contact you to arrange a pick-up time. Please note: if you use this code, your order will not be shipped. This is not a free shipping code (even if a coupon code generating website tells you that it is!)
Additional policies and FAQs
Custom orders are welcome! We love to put together beautiful gift sets and would be happy to ship directly to your recipient.
Wholesale order inquiries by retail shop owners welcome. No online resale please.
Photos and written content are property of Treefort Naturals and may not be used without permission.